Refund policy

iLoop Return & Refund Policy

30-Day Return Policy

Simple, fair, and transparent.

Aligned with Canadian retail return standards.

Return Window & Item Issue Reporting

Eligible return requests may be submitted within 30 days of the purchase date, provided the product meets the eligibility and condition requirements outlined below.

If an item is received damaged, defective, incorrect, or incompatible, the issue must be reported within 48 hours of delivery. Please include the order number, clear photos of the product, and a description of the issue.

Return Eligibility

Requirements for All Returns

Returned products must be in like-new and unused condition and include all original packaging, manuals, accessories, labels, and components supplied with the product.

• The return request must be submitted within 30 days of purchase using the email address associated with the order.
• For eligible direct purchases delivered within Canada, iLoop may provide a prepaid return label after reviewing and approving a claim involving a damaged, defective, or incorrect item.
• For other approved returns, the customer is responsible for arranging and paying for return shipping.
• Products showing signs of use, activation, pairing, registration, installation, software modification, or handling beyond reasonable inspection may not qualify for return.
• Open Box or Refurbished products are subject to the same policy unless different terms were provided in writing at the time of purchase.

How to Return an Item

1. Submit Your Request

Provide the email address used for the order, your order number, and the reason for the return.

2. Receive Return Instructions

Once the request has been reviewed and approved, iLoop will provide the applicable return instructions and, where eligible, a prepaid return label.

3. Ship the Product With Tracking

The complete product must be shipped within 4 business days after receiving the return instructions.

All returns must use a tracked shipping service. Walk-in returns and customer drop-offs are not accepted.

4. Inspection & Refund

Returned products are inspected after arrival. Eligible refunds are processed within 4 business days following receipt and verification.

Return Location

Approved returns are sent by tracked carrier to our authorized return facility in Brampton, Ontario, Canada.

The complete return address will be provided with the return authorization instructions.

The return facility does not accept customer walk-ins or direct drop-offs.

Inspection & Verification

Every returned product is inspected before a refund, replacement, exchange, or other resolution is finalized.

Serial-number records, shipment documentation, photographs, and other verification information may be used during the inspection process.

Products with displays, account activation, connectivity functions, or other electronic features may be subject to additional inspection.

A return that does not meet the applicable return conditions may be declined and returned to the sender.

Marketplace Purchases

Purchases made through Best Buy Canada, Amazon, Walmart, or other marketplaces may also be subject to the applicable marketplace's return rules, communication requirements, and order-verification procedures.

iLoop may request information including the order number, marketplace name, purchaser details, photos or videos, tracking information, and relevant marketplace correspondence.

Submit a Return Request

You may submit your return request directly through iLoop.ca.

You may also submit your return request through our sister store, TUTT.ca, and our customer service team will route the request to the appropriate department.

Customer Service:
info@iLoop.ca
info@tutt.world

iLoop™ / TakCan Inc.