Shipping policy

iLoop Shipping Policy – Reliable & Tracked Delivery Across Canada

At iLoop, we prioritize secure, timely, and fully traceable delivery for every order. All shipments are inspected and verified before dispatch from our Ontario-based logistics facility.

Notice: To help protect customers from package theft, iLoop uses signature-required services whenever possible. If you are not available during delivery, a pickup notice will be left by Canada Post, UPS, or other carriers. Follow the pickup instructions to avoid delivery issues.

1. Address Accuracy

Please double-check your address at checkout. Shipping labels are generated automatically, and incorrect or incomplete entries may result in delivery failure. iLoop is not liable for delays caused by address errors.

2. Final Inspection

Each item — especially digital displays, calendars, and AI-enabled devices — is visually inspected, tested when applicable, and documented before shipping to ensure top condition.

3. Order Processing

  • Orders placed before 12:00 PM EST are typically processed the same or next business day.

4. Shipping Method

  • Canada: Estimated delivery time is 2–5 business days via tracked courier.
  • We use Canada Post Expedited, UPS, or other national carriers.
  • Express shipping via UPS is available at checkout.
  • All orders include a tracking number.

5. Free & International Shipping

  • Canada: Free shipping on all domestic orders.
  • United States, Europe & UK: All international orders are shipped with duties and taxes prepaid (DDP). No additional fees upon delivery.

6. Tracking & Confirmation

You will receive an email with a tracking link once your order ships. You can monitor the delivery directly via the courier’s website or your order page.

7. Delivery Delays

Delays due to extreme weather, customs, or courier issues may occasionally occur. We appreciate your patience and will keep you updated in such cases.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, iLoop cannot be held responsible for loss or theft. Please follow these steps:

  • Check your delivery area and any surveillance footage, if available.
  • Ask neighbors, concierge, or building staff if they received it on your behalf.
  • Open an Investigation Ticket with the shipping provider. You may list support@iloop.ca as the sender. We will assist as needed during their investigation.

9. Address Corrections

  • Before Shipping: Contact us immediately with the subject “Address Change – Order #[Your Order Number]”. If your package hasn’t shipped, we’ll update the address free of charge.

For return-related questions, please see our Return & Refund Policy.